Contact Us – How to communicate with PMCAMPUS.com team:
Please note that all support and inquiries requests must be made by email or via the online Helpdesk question form. We prioritize electronic communication rather than phone because it has proven helping solve problems in a very reliable way to the satisfaction of all. Please help us to provide a quality service and use the online helpdesk to communicate with us.
HelpDesk address: https://helpdesk.mokanova.com
- No withdrawal and no refund once login/password has been activated, except if you claim the satisfaction guarantee within 48 hours of purchase.
- A refund request must be made within 48 hours of your purchase at https://helpdesk.mokanova.com . No refund after this delay.
- In the case of a refund, contact hours or PDU certificates are voided and will not be awarded. All copies of PMCAMPUS.com documents (such as Sales Receipts, Condensed Notes, Study Roadmap, Tutorials, …) MUST be destroyed. Students who have used a voided certificate to claim PDUs will be reported to PMI for breach of code of conduct.
- There is NO REFUND on time extensions.
- 30 days access (90 days of access for course bundles) to PMCAMPUS.com online courses will only be allowed once Mokanova Inc./PMCAMPUS.com has received the fully completed registration form and the payment in full, unless otherwise agreed by Mokanova Inc./PMCAMPUS.com. Payment of a course fee gives you a personal non-exclusive, non-transferable license to attend your online courses.
- No P.O. Box Allowed in Billing or Shipping Address.
- Transferring or sharing your license with anyone individual is a violation of the licensing agreement and is subject to legal action.
- The online access begins the day of your PURCHASE.
Your account will automatically be deactivated by our system after the 30 days of initial period access granted with your purchase, so we encourage you to manage your time wisely. In the training center, under My Account Registration History, you will find you date of purchase recorded and your deactivation date.
Special Access Conditions CLEARANCE Courses:
All FINAL Clearance courses must be completed BEFORE THEIR ASSOCIATED DEADLINE. We do not offer service of time extension for clearance courses. The satisfaction guarantee does not apply to clearance courses.
Time Extension Service disclaimer:
- Extensions apply on date of purchase.
- Extension should be purchased within 30 days of the last activity or deactivation date, whichever is earlier.
PMCAMPUS.com reserves the right to make service adjustments due to changing course availabilities, providers catalogs changes, errors in advertisements and other extenuating circumstances. A course may be changed to a “clearance” status at any time without prior notification or obligation. However the initial time granted for studying at time of purchase still holds for you. But it is your responsibility to check whether or not a service of time extension is still available for your particular course.
- For course content description, please see PMCAMPUS.com website.
- As a result of the benefits given by Mokanova Inc., you agree that Mokanova Inc. will not in any way be liable for any damage or prejudice, direct or indirect suffered by you by the use or the application of the online courses. In any case, no liability can be attributed to Mokanova Inc. in excess of the course fees charged.
- Any disagreement not amicably settled or any eventual legal proceedings between the parties will be initiated exclusively in the judicial district of Newark, DE, USA.
PC 128 MB memory or higher / Mac – Windows , Mac OS9, OSX – Internet Explorer / Firefox / Safari – Internet connection, preferably a high-speed connection – Monitor: 1024 x 768, true Color 32-bit or better – required the free plug-ins: Flash 8 Player or higher and Adobe Acrobat PDF Reader – Windows Media Player 9.0 or higher – Sound card with speakers and headphones strongly recommended – Monitor: 800 x 600, True Color 32-bit or better
We strongly advice you to try the free demo course to check your computer, go to the free demo registration.
Satisfaction Guarantee – PMP35H only
If you are dissatisfied with the PMP35H course material, we will give you a refund for this course – minus $15 admin fee – if you request a refund within 48 hours of your purchase. No refunds will be granted after the 48 hours is elapsed. Al sales are final after this delay. If we grant you a refund, you will be asked to delete any educational material downloaded as well as any certificate printed. Failure to do is a breach of the code of ethics and may expose you to further action.
PMCAMPUS.com grants access to students to our copyrighted material for the sole use of this material by the student who is enrolled.Unauthorized reproduction of our material is strictly prohibited. Illicit reproduction constitutes breach of the code of ethics and may expose you to further action. If you are made aware of copyright infringement of our material, failure to report may expose you to further action.
PMP Pass Guarantee
35 Hours Prep Course 30 days (PMP35H) ONLY
does NOT apply for PMP Simulated Exams (PMP3EX)
A. If you purchase 35 HOURS PREP COURSE 30 DAYS (PMP35H) , complete the course, and fail the PMP exam within a 30 days period (date of deactivation), PMCAMPUS.com will provide another 30 days access to 35 HOURS PREP COURSE (PMP35H) at no charge. Requests shall be made within 30 days period (date of purchase).
B. If you fail a second time, we will also provide another 30 days free access.
C. If you fail a third time, you will be refunded of your initial purchase.
- After the first and/or second PMP exam failure, customer sends (a) a statement that he completed the 35 HOURS PREP COURSE (PMP35H) course and (b) a copy of the PMP exam scoresheet.
- PMCAMPUS.com will provide another 30 days access with 3 business days of receipt of the first and/or second failed PMP and the statement that the customer has completed the course.
- After the third failed PMP exam, customer sends a copy of the PMP exam scoresheet. PMCAMPUS.com will mail the customer a refund check within 30 days after receipt of the third PMP exam scoresheet.
- This offer is only valid for the registered purchaser of 35 HOURS PREP COURSE (PMP35H). The request shall be made within 30 days period of the deactivation date. All three attempts to the exam must be within 6 months period after the 35 HOURS PREP COURSE (PMP35H) purchase date.
For all prices, products and offers, PMCAMPUS.com reserves the right to make adjustments due to changing market conditions, course discontinuation, providers price changes, errors in advertisements and other extenuating circumstances. However the price you paid at the time of purchase still holds for you. Information contained on PMCAMPUS.com may be changed at any time without prior notification or obligation. All prices are in US$.
For your information, PMCAMPUS.com is a trademark of MOKANOVA Inc.